Cannon Core LLC Privacy Policy

Effective Date: September 7, 2025

1. INTRODUCTION

Cannon Core LLC ("we", "us", or "our"), located at 240 Lyndale Ln, Butte MT 59701, operates www.CannonCore.com and provides cloud-based services including Voice AI phone answering agents, customer relationship management (CRM), business task automation, and web-based tools (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services. By using the Services, you agree to this Privacy Policy. Please also review our Terms of Service at www.CannonCore.com/TOS.

2. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information: Name, email address, phone number, billing information, and other data you provide during registration, account setup, or payment.
Business Data: Information you or your organization input into our Services, such as customer contact details, call logs, CRM data, or automation workflows.
Usage Data: Information about how you interact with the Services, including IP addresses, browser type, device information, pages visited, and timestamps.
Voice AI Data: Recordings, transcripts, or metadata from Voice AI phone answering interactions, only when explicitly enabled by you.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage cookie preferences via your browser settings.

3. HOW WE COLLECT INFORMATION

Directly from You: When you register, use the Services, or contact us.
Automatically: Through cookies, server logs, and analytics tools when you access the Services.
From Third Parties: From payment processors, business partners, or integrated third-party services (e.g., CRM integrations), with your consent or as permitted by law.

4. HOW WE USE YOUR INFORMATION

We use your information to:

Provide, maintain, and improve the Services (e.g., process Voice AI calls, manage CRM data).
Process payments and manage subscriptions.
Personalize your experience and deliver relevant content.
Analyze usage to optimize performance and develop new features.
Communicate with you, including support, updates, and promotional offers (you may opt out of marketing).
Comply with legal obligations or protect our rights.

5. HOW WE SHARE YOUR INFORMATION

We may share your information:

With Service Providers: Third-party vendors (e.g., cloud hosting, payment processors) who assist in delivering the Services, bound by confidentiality agreements.
With Business Partners: For integrations you authorize (e.g., CRM or telephony providers).
For Legal Reasons: To comply with laws, respond to legal requests, or protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

We do not sell your personal information to third parties for marketing purposes.

6. DATA STORAGE AND SECURITY

Your data is stored in secure cloud servers in the United States. We use industry-standard measures (e.g., encryption, access controls) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. DATA RETENTION

We retain personal information and business data as long as you are doing business with us and for a reasonable period thereafter (e.g., up to 7 years) to comply with legal obligations, resolve disputes, or enforce agreements. Voice AI recordings are retained only as long as necessary for the service or as configured by you.

8. YOUR RIGHTS AND CHOICES

You may:

Access, update, or delete your personal information via your account settings or by contacting us.
Opt out of marketing communications by clicking "unsubscribe" in emails or contacting us.
Disable cookies through your browser, though this may affect Service functionality.
Request data portability or restriction of processing, where applicable under laws like CCPA (for California residents).

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of sales (we do not sell data). Contact us to exercise these rights.

9. THIRD-PARTY LINKS

The Services may link to third-party websites or integrations (e.g., payment gateways, CRM platforms). We are not responsible for their privacy practices. Review their policies before use.

10. CHILDREN’S PRIVACY

The Services are not intended for users under 18. We do not knowingly collect data from children under 13. If we learn such data has been collected, we will delete it.

11. INTERNATIONAL DATA TRANSFERS

The Services are hosted in the United States and are intended only for US-based clients. If you access the Services from outside the U.S., your data will be transferred to and processed in the U.S., subject to U.S. laws. By using the Services, you consent to this transfer.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy and will post changes on this page with the updated Effective Date. Continued use of the Services constitutes acceptance of the revised policy.

13. CONTACT US

For questions or to exercise your rights, contact:

Cannon Core LLC
240 Lyndale Ln, Butte MT 59701
United States
Email: [email protected]

For California residents with unresolved complaints, contact the California Department of Consumer Affairs, Complaint Assistance Unit, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.